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Best Small Business Phone System Features for 2023
Telecom Technologies

Best Small Business Phone System Features for 2023

In today's telecommunications landscape, having a reliable business phone system is essential for the success of every small business. Whether you're an entrepreneur just starting out or an established local business looking to stay competitive, choosing the right business phone system can make all the difference in streamlining operations and maximizing productivity.

By taking the time to evaluate business phone systems based on their features and functionality, you can rest assured that your business is making an informed decision that will benefit your operations in the long run. With so many excellent business phone system options available in 2023, it’s important to take advantage of the opportunity to find a system that best meets the evolving telecommunication needs of your business.

As we venture into 2023, it seems like there’s a new, innovative phone feature or application popping up practically every week! So, with so many options to choose from, what are some of the top features to look for when evaluating business phone systems?

Here are our picks for the best business phone system features every small business can stand to benefit from in 2023.

1. Cloud-Hosted Capabilities

To start, you'll want to consider cloud-based technologies that make it easier for remote teams to connect and collaborate. Look for phone systems that have built-in video conference capabilities so that you can hold virtual meetings on the go.

You’ll also want to consider how much cloud storage your business phone system comes equipped with, as well as if there’s any cloud concierge onboarding included.

2. Auto Attendants

Every small business can stand to benefit from having their very own telecommunications assistant built-in to their business phone system. That’s why auto attendants are a must-have phone system feature for 2023; They are essential for helping route calls quickly and efficiently, without having to hire someone to do such tasks for you!

Auto attendants give small businesses plenty of unique automated tools to optimize their communications, such as submenus, pre-made recording templates, and customizable greetings for a more personalized customer experience.

3. Customizable User Dashboards

Imagine having a one-stop-shop to access, monitor, and track all of your phone calls and telecommunications performance. Such potential is possible when you find a business phone system that’s equipped with an all-in-one user dashboard!

Customizable user dashboards provide a single place to manage all aspects of your telecommunications equipment. Managing contacts, viewing phone logs, transcribing text, transferring calls; All of these capabilities and more can be managed on a customizable user dashboard that’s designed to your exact preferences.

4. Visual Voicemail and Talk-To-Text

Forgot to write down or record an important business call? With visual voicemail or talk-to-text features, all of your phone calls can be recorded and transcribed, so you’ll never have to miss out on any essential information!

Not only do these phone features improve accessibility for all users, they also automatically send transcripts as emails or text messages, so you can keep your entire team in the loop on important notes immediately after signing off on a conference call.

5. Call Analytics

Wish you had real-time data that could enlighten you on how to optimize your telecommunications performance? Call analytics are an essential phone system feature to look for in 2023, giving you keen insight on how to increase efficiency and effectiveness for your overall communications.

Call analytic features can equip you with pre-made reporting templates that automatically monitor a number of Key Performance Indicators (KPIs) that pertain to everything from call quality, team performance, quality of service, call volume, target numbers, and more.

You can even set up real-time alerts that immediately notify managers when call performance standards start to decrease, ensuring you can stay on top of office productivity.

6. AI-Powered VoIP Phone Systems

When it comes to cost savings, scalability, and mobility options, VoIP phone systems are always an industry-standard. But in 2023, VoIP phone systems will now feature AI-capabilities that are ideal for small businesses looking to automate a number of key functions with their telecommunications operations.

This VoIP trend is ideal for small businesses that are too busy to carry out routine tasks on their own, such as setting up conference calls or managing call forwarding. You can even implement innovative AI features such as chatbots and sales process automation, making AI-powered VoIP phone systems a must have telecommunication accessory for 2023.

Your Trusted Business Phone System Provider for 2023

When in doubt, consult a telecommunications expert who can help you select the business phone system features and capabilities that will best serve your business goals. With the right business phone system in place, you’ll be well-equipped to handle all of your business communication needs for years to come.

At Telecom Technologies, we help small businesses find the phone systems they need to efficiently optimize their overall communications and operations. Contact us today to equip yourself with the latest innovations in telecommunications technology!

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