5 Business VoIP Trends to Watch in 2023
As VoIP phone systems continue to evolve, we can expect to see some exciting new trends emerge in the coming years. The global VoIP market has continued to grow over the past few decades, helping businesses of all industries improve their teleconference performance while reducing overall operational costs.
One of the reasons VoIP platforms continue to dominate the telecommunications world is due to the rise of remote working in recent years, as well as more businesses switching over to hybrid working environments. In fact, as of 2022, 26% of Americans work remotely, and over 36 millions are expected to work remotely by 2025.
With more remote work opportunities popping out across the board, you can expect VoIP technologies to continue to evolve and expand as the demand for innovative telecommunication solutions increase.
Let’s take a look at five of the most significant business VoIP trends we expect to take over in 2023.
1. The Rise of Artificial Intelligence
AI-powered bots and virtual assistants are becoming increasingly popular in customer service and support, and we expect to see this trend extend to VoIP systems as well. In fact, 37% of businesses and organizations around the world are currently utilizing AT technologies, a number that’s only expected to continue to increase as we move further into the future.
By incorporating AI into VoIP systems, businesses will be able to automate many routine tasks, such as setting up conference calls and managing call forwarding rules. Other AI features such as chatbots and sales process automation are also primary reasons that AI and VoIP systems will continue to strengthen their relationship in 2023.
2. More Emphasis on Video Chat Services
Perhaps the biggest telecommunications feature to emerge out of the pandemic was the rise of video conferencing technology. Video chatting is becoming more popular than ever in the workplace, with platforms like Zoom and Skype helping keep staff connected and coordinated, regardless of location.
When assessing the state of VoIP phone systems in 2023, it’s safe to say that more VoIP systems will incorporate video chat functionality, making the feature ultimately become an industry standard for businesses looking for ways to improve communication and collaboration.
3. More Companies will Implement 5G Networks
5G is the next generation of wireless technology, and it’s expected to have a big impact on VoIP systems. While 5G networks are already here, there’s still plenty of room to grow when it comes to businesses upgrading their network infrastructure and implementing 5G capabilities into their current operations.
With faster speeds and reduced latency, 5G will enable VoIP phone systems to provide superior call quality, quicker data transfer speeds, improved connectivity, and plenty of other telecommunications advantages.
4. Adopting Mobile Technologies
Mobile VoIP apps have skyrocketed in usage in recent years as people look for ways to make calls from their smartphones and tablets. We expect to see more VoIP systems adopt mobile technologies next year, making it easier than ever to make conference calls on the go.
The demand for more mobile VoIP technologies is what is increasing its overall market value to $145.76 billion by 2024. This trend is also a direct result of the rise of remote working, as implementing mobile accessibility into VoIP phone systems will become a top priority for more businesses that adopt hybrid working models.
5. Cloud Integration and Automation
Cloud-based VoIP systems have become an essential component of businesses looking for ways to improve flexibility and scalability with their overall network infrastructure design.
We expect to see more VoIP systems integrating with cloud-based solutions, such as CRM and innovative office productivity applications to better gauge workplace productivity.
Additionally, we predict that VoIP systems will become increasingly automated, with features like automatic call recording and transcription becoming more common.
VoIP Phone System Solutions From Telecom Technologies
The future of VoIP phone systems is practically here! At Telecom Technologies, we help businesses experience the ease and convenience of implementing innovative VoIP phone systems into their current telecommunication operations, so they can take advantage of superior communication and connectivity.
Curious to learn how VoIP phone systems have evolved in recent years? Contact Telecom Technologies today to schedule a consultation with our telecommunication specialists and upgrade your network infrastructure for the future!